Quick Help / FAQs
Please use this section as a quick reference for any questions you may have. If you can't find the answers you're looking for below then please use the Contact Us page and we will help you as soon as possible.
For Future Release Model Cars:
We have A LOT of future release model cars listed on this website and it's not uncommon for these items to take anywhere between 6-18 months to arrive.
If you're interested in ordering/buying these models then you have two options available to you:
If a model car is marked as a future release on our website then please enquire about placing a pre-order with your local model car / hobby stockist as soon as possible.
Please note, all stockists are seperate businesses to Authentic Collectables, we are suppliers to them. Each stockist has different ways of how they accept pre-orders for future release models.
To find your local Authentic Collectables stockist, please use the link in the main menu.
You can also register your interest for future model car releases online with us to be notified when they are released.
To do this you need to navigate to the product page of the specific model you're interested in.
Once you're on the model product page, please click on the black 'Register Your Interest' tab which should appear on the right hand side of your screen on each future release product page on our website, enter your email in the relevant section and submit the form.
When the model arrives in stock you will receive an advanced email notification from us letting you know that it is in stock with a link to complete and pay for your order while stock lasts.
Please ensure your email address is right before submitting the register your interest form. Unfortunately a confirmation email isn't sent when you register your interest for models on our website, the only time the system will email you about that specific model will be when it arrives in stock.
We offer this option due to the amount of time models generally take to produce (usually 6-18 months) so you're not out of pocket until the model actually arrives.
For Future Release Prints, Books + Other Products:
Depending on the type of product or brand, we also offer a paid pre-order option on our website.
If a product is available for paid pre-order on our website then you will be able to add it to your cart and purchase it like any normal in stock item.
Details about the pre-order will be listed at the top of the product description if it’s available and when we expect it to arrive in our warehouse.
A paid pre-order option will only ever be available on our website for products that aren’t models - we usually use this feature for prints, books and other non-model products.
We offer the paid pre-order option online with us for these products because we can predict production and shipping times more accurately and are usually much faster than the model cars to produce.
Of course, if you wish to order these items from your local stockist, please make an enquiry with them.
For All In Stock Products:
If a product is in stock then it should now be available at your local Authentic Collectables stockist or you can shop online directly with us and it will usually be shipped on the next business day unless otherwise stated or it's a holiday period.
Please be mindful that the vast majority of products available from us are produced in limited edition numbers and will only be available while stocks last which is why it is very important to pre-order at a stockist (or here online where possible - see above) or register your interest for models.
Yes we ship internationally. Rates are calculated at the checkout.
Shipping rates are calculated during the checkout process based on what you're ordering and where you're shipping it to.
Add the items you want to your cart, and go through the checkout process to view the rates. You can see the shipping rates prior to final payment for the order.
Domestic (Australian) orders are shipped using Australia Post.
International orders are shipped using either Australia Post or DHL with various options to choose from. Pick the option that suits you.
All rates are variable and are calculated direct from each courier service based on the contents of your order and where you're shipping it to.
In almost every case, yes.
All Australian orders are sent with tracking.
All International Orders are also sent with tracking unless you have selected a shipping option that doesn't include it (usually the really cheap option!)
As with any online order from us, if it arrives with any problems (or it goes missing) then please contact our team via the contact page on this website and we will do our very best to assist you to find the best available solution.
Usually a swap or replacement if stock is available or refunds are normal outcomes.
In Stock products will usually be shipped on the next business day unless otherwise stated or it's a holiday period.
Products on Pre-Order will ship as soon as the stock arrives in our warehouse, ETA's for these items can be found at the top of the product pages.
Should you choose to purchase a product online from us then you can rest assured that we will take every step possible to ensure your order is picked and packaged to the highest standards to ensure a safe delivery to you.
We have been doing this for quite a while now and rarely receive complaints!
Refunds / Returns
If you have received a damaged or incorrect product after shopping online with us then please contact our team and we will be happy to provide a refund, swap or replacement if stock is available.
Our refund / return policy applies to a maximum 30 day period after the purchase was made.
If you have received a damaged or incorrect product from a stockist then please contact them to organise a refund or replacement which they are then able to claim with us.
All stockists are seperate business to Authentic Collectables and as such, each stockist's policies will need to be discussed directly with them.