Please use this section as a quick reference for any questions you may have. If you can't find the answers you're looking for below then please use our contact us page and we will help you as soon as possible.
Model Car Releases:
Pre-Order Model Cars At Your Stockist:
If a model car is marked as a future release then please place a pre-order with your local model car / hobby stockist as soon as possible. To find your local Authentic Collectables stockists, please use the link in the main menu.
Reserve Model Cars Online With Us:
Alternatively, you can also reserve future model car releases online with us. Please click on the black 'Reserve This Product' tab which should appear on the right hand side of your screen and enter your email address. You will then receive an email from us when the product arrives and it will be reserved for 48 hours for you to purchase on a 'first in, best dressed' basis while stock is available.
We offer this free reservation option due to the amount of time models (usually 6-12 months) generally take to produce so you don’t have to pay us until the model arrives.
Books, Prints + Other Product Releases:
Depending on the type of product or brand, we do offer a paid pre-order option on our website and details about this will be listed at the top of the product description if it’s available and when we expect it to arrive in our warehouse. A paid pre-order option will only ever be available on our website for products that aren’t models - we usually use this feature for prints, books and other non-model products.
We offer the paid pre-order option online with us for these products because we can predict production and shipping times more accurately and are usually much faster than the model cars to produce.
Of course, if you wish to order these items from your local stockist, please make an enquiry with them.
In Stock Items:
If a product is marked as in stock then it should now be available at your local Authentic Collectables stockist or you can shop online directly with us and it will usually be shipped on the next business day unless otherwise stated.
A Note Regarding Limited Editions:
Please be mindful that the vast majority of products available from us are produced in limited edition numbers and will only be available while stocks last which is why it is important to pre-order or reserve.
Yes we ship internationally. Rates are calculated at the checkout.
Should you choose to purchase a product online from us then you can rest assured that we will take every step possible to ensure your order is picked and packaged to the highest standards to ensure a safe delivery to you.
Shipping rates are calculated at the checkout, all Australian orders are sent with tracking, International orders are able to select from either Australia Post or DHL, with variable rates depending on the service selected.
As with any online order from us, if it arrives with any problems then please contact our team and we will be happy to provide a refund, swap or replacement if stock is available.
In Stock products will usually be shipped on the next business day unless otherwise stated or it's a holiday period. Products on Pre-Order will ship as soon as the stock arrives in our warehouse, eta's for these items can be found at the top of the product pages.
Refunds / Returns
If you have received a damaged or incorrect product from a stockist then please contact them to organise a refund or replacement which they are then able to claim with us.
If you have received a damaged or incorrect product after shopping online with us then please contact our team and we will be happy to provide a refund, swap or replacement if stock is available.
Our refund / return policy applies to a maximum 30 day period after the purchase was made.